The following are some questions and answers from the Okta Workflows community office hours on Thursday, October 3, 2024. I edit some questions for clarity.

New to Okta Workflows

The Getting Started with Okta Workflows page has all the resources to help you get started.

Community forum

Consider posting your questions in the Okta Workflows community forum for a faster response or if there are no open spots in the next office hours session.

Office hours questions and answers

How do you use Workflows with Jira, Access requests and access certifications?

We recommend to review the following articles:

• Workflows for IGA.

Sign up for OIG office hours:

• OIG office hours.

How do use attach a file to a Jira issue?

There are several ways to attach or include a file in a Jira issue.

1. Create a Jira issue and then use the Jira—Custom API Action card to upload a file. The Jira connector doesn’t have a card for uploading an attachment to an issue today. Here’s how to add an attachment to a JIRA issue using REST API.
2. If the file is a document such as Google Docs, add a link to the file in the description.

How do you identify users who are not enrolled in Okta Verify and send an email to notify them to enroll in preparation for the upcoming depreciation of SMS factors?

The How to Save User MFA Information to a Google Sheets Spreadsheet in Workflows KB uses the List All Supported Factors API to list all a user’s factors. Check if Okta Verify is a factor a user has. If not, send them an email.

• User factors list description.

Why does the User Privilege Granted event fires when you remove a user privilege?

The Okta – User Privilege Granted event says:

Trigger a flow when a user is granted an admin privilege in Okta.

The actual event says:

A User’s admin privileges changed.

The event will fire when a privilege is granted or when a privilege is removed.

We will update the Workflows event documentation page to reflect that.

A flow processes a list of users. There are two special users. When the flow encounters such a user, I need to skip processing the user. How can I do that?

One solution is to check for the special user in the helper flow. If the current user is the special user, stop the helper flow and continue with the next user.

The following flows show an example.

The first flow has a list of user IDs. The two special users are with IDs 35 and 45.

When the helper flow encounters the IDs 35 and 45, it does not process them.

The List – Includes card returns true if the current ID is in the list of special IDs or false otherwise. If the value is false, the flow continues. If the value is true, the flow stops.

Okta Workflows resources

🍫 Get help from Workflows specialists during weekly community office hours.

📺 Learn from Workflows videos.

🛟 Ask questions on the Okta Workflows community forum.

🙋🏻‍♀️ Get help from the community: join the #okta-workflows channel on MacAdmins Slack.